Jatech Support Agreements

At Jatech we pride ourselves on providing first-class support for all of our customers. Unlike many other IT companies we aim to resolve issues as quickly as possible and believe our response time is one of our key measures of success.

To meet our customer's expectations we offer both Support Agreements and Scheduled Maintenance services.
Our customers with a Jatech Support Agreement benefit from rapid Response Goal timescales for issues requiring specialist attention, and a discounted support rate.

Comprehensive Scheduled Maintenance services ensure that specific or business-critical areas of your systems are routinely monitored and issues addressed pro-actively.

The PDF documents below give further information on each of these services:

  Customer Support Agreements

  Scheduled Maintenance Services