Helpful, clear and concise technical
support
We understand how important your IT infrastructure is to
your business and that different organisations have different
levels of in house IT skills and different support
requirements. This is why we provide a variety of support
Plans.
Download
an IT Support Case Study (PDF)
Jatech
Advantage
For organisations with a primary requirement for a
response-based IT support plan where their IT problems can be
diagnosed either over the telephone or remotely by Jatech
consultants accessing their IT systems via the internet.
Advantage
Datasheet
Jatech
AdvantagePlus
For organisations that in addition to requiring
response-based IT support, also require a proactive IT support
plan. This plan provides on going scheduled maintenance of the IT
systems, enhanced on-site response in the case of a disaster
recovery scenario and is suitable for organisations that have a
need to ensure that their current IT infrastructure will meet their
future requirements.
AdvantagePLUS
Datasheet
Jatech
AdvantagePAYG
A support plan for organisations that have occasional, high
level IT support requirements that need specialised skills, or for
organisations that have a limited number of standard IT support
requirements. This plan ensures organisations only pay for
the time required to solve the support issue.
Support plan features:
|
Advantage |
AdvantagePLUS
|
| |
| Unlimited server, PC, network and
printer support |
 |
|
| Monitoring of server backups |
|
 |
| Monitor and update anti virus
definitions |
|
|
| Scheduled, proactive maintenance for
servers |
|
|
| Weekly server health check
reports |
|
|
| Support via telephone, email, web,
text or MSN |
|
|
| Application of critical and security
updates |
|
|
| Third party supplier liaison |
|
|
| Discounted hourly rates for optional
add on services |
|
|
| Named, highly trained support
specialist |
|
|
| Onsite consultancy visits for
planning and IT strategy |
|
|
| Onsite Server Disaster Recovery |
|
|
| |
| Response time for business critical
issues |
60
minutes |
30
minutes |
Why choose us?
- Complete skill set of a large IT department available to you,
Helpdesk, software development, systems design, monitoring, offsite
backup, consultancy
- Proactive approach and rapid response times
- Remote support options to keep costs down
- Skill sets in house so that as your business grows we can
support that growth
- High level skills in Networking, Servers, Storage, Web Sites,
Databases, Virtualization, Security.
- Customised support plans to suit every business
Call us now: 01453 791909